Privacy Policy

1. Introduction

volmarises ("we", "our", or "us") is committed to handling your personal data with care and transparency. This Privacy Policy explains what information we collect, why we collect it, how it is used, and what rights you have in relation to it.

This policy applies to all personal data collected through our website at volmarisess.info, through direct communications, and in the course of providing legal services. It is prepared in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).

If you have questions about this policy or how we handle your data, please contact us at [email protected].

2. Data We Collect

We collect personal data that you provide directly to us, as well as certain technical data collected automatically when you visit our website.

Information you provide:

• Full name and contact details (email address, phone number)
• Details of your enquiry or legal matter
• Business or organisation name (where applicable)
• Correspondence and communications with our team

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on the site
• Referring URLs and device information
• Cookie data (see Section 6 and our Cookie Policy)

We do not collect sensitive personal data (such as NRIC numbers, financial account details, or health records) through our website. If such information becomes necessary in the course of a legal engagement, it will be collected and handled under separate engagement-specific protocols.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• Responding to enquiries and providing legal advice or services
• Managing our relationship with clients and prospective clients
• Improving our website and understanding how visitors use it
• Complying with our legal and professional obligations
• Sending relevant updates where you have consented to receive them

We rely on the following legal bases for processing your data under the PDPA: your consent (where requested), the performance of a contract or pre-contractual steps at your request, and our legitimate interests in operating and improving our services.

4. How We Share Your Data

We do not sell, rent, or trade personal data. We may share data in limited circumstances:

• Service providers: Third parties who assist us in operating our website and delivering services (e.g. hosting providers, analytics platforms). These parties process data on our behalf under appropriate data processing agreements.
• Legal and regulatory requirements: Where disclosure is required by law, court order, or regulatory authority in Singapore or another applicable jurisdiction.
• Professional referrals: With your express consent, where your matter requires input from another specialist or referring professional.

Any third-party service providers we engage are required to handle your data securely and only for the purposes we specify.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law or professional regulations applicable to legal practices in Singapore.

• Enquiry data (where no engagement follows): up to 12 months
• Client engagement records: 7 years from the end of the engagement, in line with professional conduct rules
• Website analytics data: up to 26 months (platform-dependent)

After the applicable retention period, data is securely deleted or anonymised.

6. Cookies and Tracking

Our website uses cookies to support basic functionality and to understand how visitors use our site. Cookies are small text files placed on your device by your browser.

We use the following categories of cookies:

• Essential cookies: Required for the website to function. Cannot be disabled.
• Analytics cookies: Help us understand how visitors navigate our site, so we can improve it.
• Preference cookies: Remember settings and choices you have made on previous visits.
• Marketing cookies: Used to deliver relevant content and measure advertising effectiveness.

You can manage your cookie preferences at any time via our Cookie Policy page. Withdrawing consent for optional cookies will not affect the website's core functionality.

7. Data Protection Measures

We take reasonable and appropriate steps to protect personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encrypted data transmission via HTTPS
• Access controls limiting data access to authorised personnel only
• Regular review of our data handling practices
• Secure storage of client files and communications

In the event of a data breach that is likely to result in significant harm, we will notify affected individuals and, where required, the Personal Data Protection Commission (PDPC) in accordance with the PDPA's mandatory breach notification obligations.

8. Your Rights

Under the PDPA, you have the following rights in relation to your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right of correction: Request that we correct inaccurate or incomplete data.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to data portability: In certain circumstances, request your data in a structured, machine-readable format.
• Right to lodge a complaint: You may submit a complaint to the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg if you believe your data rights have been infringed.

To exercise any of these rights, please write to us at [email protected]. We will respond within the timeframes required under the PDPA.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

10. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If we become aware that personal data has been submitted by a person under 18, we will take appropriate steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When material changes are made, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website or services following any changes constitutes your acknowledgement of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data handling practices, please contact:

Data Protection Contact — volmarises
Email: [email protected]
Address: 18 Cross Street, #09-05, Singapore 048423
Phone: +65 6173 8492